​Appointments

Harper Guitar Works operates by appointment only. Scheduling an appointment ensures your instrument receives the time and attention it deserves while minimizing wait times.

Booking Fee

A $25 booking fee is required to reserve your appointment.

The booking fee is credited toward any setup, repair, or modification performed by Harper Guitar Works.

Cancellations & Rescheduling

Appointments may be canceled or rescheduled with at least 24 hours' notice for a full refund of the booking fee.

Appointments canceled with less than 24 hours' notice and no-show appointments are not eligible for a refund.

Instrument Evaluation

Every instrument begins with a professional evaluation. This allows us to discuss your concerns, inspect the instrument, and recommend the most appropriate course of action before any work is performed.

Many repairs cannot be accurately quoted until the instrument has been inspected in person.

Estimates

An estimate will be provided before work begins. If additional issues are discovered during the repair process, you will be contacted for approval before any additional work is performed.

Turnaround Time

Completion times vary depending on the type of service, parts availability, and current shop workload. An estimated completion date will be provided after your instrument has been evaluated.

Payment

Payment in full is due at drop off for all standard services, including setups, re-strings, fret dressing, refrets, and other services with established pricing.

Custom work, special-order parts, and non-standard repairs require a 50% deposit before work begins. The remaining balance is due upon completion and before the instrument is released.

All completed work must be paid in full before the instrument is returned to the customer.

Questions?

If you have any questions before scheduling an appointment, please don't hesitate to get in touch. We're happy to help you determine the best course of action for your instrument.